ZEROSPAM customers can rely on strong service availability based on built-in redundancy. The ZEROSPAM network comprises over 25 filtering nodes under constant monitoring hosted on servers distributed across our 3 Canadian-based data centers (see Network Map). Each customer is given a set of fail-over MX records pointing to servers located in different data centers. Thus, even the temporary failure of an entire data center would have no impact on our customer’s email delivery.
TLS is fully supported and active by default, thus ensuring that email cannot be deciphered during transit by any of the Internet Service Providers through which messages are relayed on their way to their final destination. For customers in the financial sector, TLS can also be made mandatory for outbound messages sent to key partners. The ZEROSPAM's Terms of Service, which is sent to all customers when they sign up for the free trial guarantees in writing that none of our customers' email will be recorded, archived or reproduced. It further stipulates that ZEROSPAM commits to protecting the confidentiality of its clients' list of electronic addresses and will not disclose, share or sell them to a third party.
Find out more about how ZEROSPAM ensures your confidentiality.
All our customers’ gateways are under constant monitoring. When a customer's server is down, incoming email is automatically queued free of charge on our servers for 5 days. The client’s emergency technical contact is proactively notified of the situation. As soon as the problem server is up and running, queued messages are delivered.
If the outage cannot be resolved quickly enough, customers can request our Email Continuity service.
Today, 80% of security breaches are not technology-based, they’re people based. ZEROSPAM’s unique approach to quarantine management is designed for optimal security and efficiency and protects you against your greatest security risk: your own users.
ZEROSPAM can also filter your outbound email in order to protect your reputation. This valuable service is optional and subject to a small additional fee.
Find out more about ZEROSPAM’s Outbound filtering.
" In my opinion, one of ZEROSPAM's key strengths is their technical expertise and the service that comes with it. It's a precious advantage that really sets them apart from other providers. Dealing with professionals who can give you clear and precise explanations when there is an issue... it’s priceless. I can then go back to my customers and tell them exactly what is happening with their email. "- F. Lessard Novacom