Terms of service
Paragraph 1: Service description
ZEROSPAM agrees to provide inbound email filtering services to the customer in the form of protection against all undesirable email and email-borne threats. The customer understands and
agrees that his or her email will go through ZEROSPAM’s servers before being relayed to its final destination either on the customer’s own server or on the customer’s provider’s server.
Paragraph 2: Email transmission delay
Under normal conditions between the hours of 8:00 AM and 5:00 PM Eastern Time, the maximum delay incurred by the passage of email through ZEROSPAM’s servers is less than two (2) minutes.
Paragraph 3: Free trial
All customers are entitled to a thirty (30) day free trial. Once the free trial has ended, if the customer is still using ZEROSPAM, he will be regarded as having subscribed to the service. The ZEROSPAM service will then be billed as of the end of the free trial. From then on, the customer will continue to be provided with and billed for the ZEROSPAM service unless he or she terminates
this agreement in accordance with paragraph 11. ZEROSPAM reserves the right to end the free trial in case of abuse.
Paragraph 4: Binding terms of service
By having one of their domain’s MX records pointing to the ZEROSPAM servers, customers agree to abide by the ZEROSPAM Terms of service and commit to doing so long as they use the service. Using the service means having at least one of their domain’s MX record pointing to the ZEROSPAM servers.
The ZEROSPAM Terms of service are sent automatically to every customer when they sign up for the free trial. Being aware of the ZEROSPAM Terms of service is the customer’s responsibility.
The ZEROSPAM Terms of service can be modified at any time and any and all changes would then apply immediately to all customers using the service. ZEROSPAM keeps an up to date version of the Terms of service on this page.
The customer’s server should refuse email messages sent to invalid addresses by returning a “550 – User Unknown“ error code to ZEROSPAM during the initial email transmission attempt, as
stipulated in RFC2821/2822.
Paragraph 5: Limitation of liability
ZEROSPAM shall not be liable for lost, bounced or delayed email, irrespective of the cause. The customer’s recourse shall in no event exceed the value of the service, prorated to the number of hours that the service was unavailable.
Paragraph 6: Filtering rules
By subscribing to ZEROSPAM’s email filtering service, the customer agrees that its filtering rules are determined and modified by ZEROSPAM’s administrators, as required in order to optimize the effectiveness of the service.
Paragraph 7: Anti-virus service
ZEROSPAM undertakes to intercept computer viruses, worms and phishing emails that it has detected and that may be contained in email intended for the customer. However, ZEROSPAM does not offer any guarantee as to virus detection or detection time of new threats. ZEROSPAM recommends that customers retain a secondary anti-virus program in their IT environment.
Paragraph 8: Confidentiality
ZEROSPAM undertakes to guarantee and protect the confidentiality of all of its customers’ communications and will never record, archive or reproduce them in any shape or form. ZEROSPAM also undertakes to guarantee the confidentiality of its customers’ lists of email addresses and will never disclose, share or sell them to a third party.
The customer authorizes ZEROSPAM to analyze his or her quarantine of email rejected as spam in order to improve the effectiveness of the service.
Paragraph 9: Invoicing
ZEROSPAM invoices are payable net thirty (30) days from the date of the invoice. The ZEROSPAM service will be billed as long as it is being used. Using the service means having a domain with at least one MX record pointing to the ZEROSPAM servers. Lack of payment may result in discontinuation of service without further notice.
Paragraph 10: Yearly mailbox count update
ZEROSPAM’s billing is based on the number of valid mailboxes on each filtered domain. A mailbox is an email address for which email is not redirected. For billing purposes, multiple addresses
used by a single person on the same domain (aliases) are not taken into account.
Once a year, all customers are required to update the number of mailboxes on all their filtered domains. The cost of the service will then be adjusted to reflect the new declared mailbox count.
ZEROSPAM does not take into account minor fluctuations in the number of mailboxes between yearly update periods. However, anytime a customer’s number of mailboxes increases by 20% or
more, the customer must notify ZEROSPAM immediately without waiting for his yearly update.
Customers who have an annual or multi-annual agreement are still required to update their number of mailboxes once a year. If their number of mailboxes has increased, ZEROSPAM will
produce a one-year invoice for the extra number of mailboxes. If it has decreased, no credit will be issued since significant rebates are granted with long-term agreements.
Paragraph 11: Termination
Customers may cancel the service at any time simply by sending ZEROSPAM a written termination notice. The fact that the customer changed his domain’s MX records so they no longer point to the ZEROSPAM servers does not constitute a valid termination notice. In case of termination, the service fees for the month during which the termination notice was received by ZEROSPAM as well as those for the following month must be paid in full. For customers who have an annual or multi-annual agreement, there will be no refund for unused portions of the agreement.
Paragraph 12: Transfer
Under this agreement, ZEROSPAM may transfer its rights to any party in the event of a full or partial transfer, sale or merger of the company or its activities.