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Hornetsecurity Upgrade FAQ

Your Resources

FAQs

Scroll down to find a set of helpful questions and answers.

Technical Documentation

This resource will provide you with a step-by-step description of the different services, transferred data and what to do next.

FAQ Webinar Slides

Here’s a copy of the slide decks used for our webinars for customers:

Recorded Webinars

The Zerospam Upgrade

This webinar provides you with an overview of the new features you can expect after the upgrade to Hornetsecurity, as well as a first look into the Control Panel.

Watch

Your questions answered

Here are the answers to some of your most frequently asked questions, as well as a roadmap of our releases planned for this year.

Watch

Technical Onboarding

Learn how to set up services and new customers within the Control Panel, and view some initial configurations.

Watch

Frequently Asked Questions

You can access the Control Panel at the following URL: https://cp.hornetsecurity.com/

You can use your previous Zerospam Portal admin account as your Control Panel user name. For the first login, you will need to reset your password. To reset your password , enter and confirm your email address. Once done, you should see the password field. Right below that, you will find the option to reset your password. Our Technical Documentation provides additional information on how to reset your password.

The database updates automatically within 30 seconds of being checked by our filter system. You will be able to check for any new emails almost in real time.

Per default, a user can release emails classified as “Infomail” and “Spam” from the quarantine report. Apart from this, a user can access the Control Panel and release these emails via Email Live Tracking. An Administrator has more options available and can release all quarantined emails out of the Control Panel for all users. The administrator can also grand additional permissions to the users.

That depends on your individual settings. The system allows the setup of a spam report informing users that an email has been quarantined. You can set how often this information is sent via the Control Panel. Every active user set up within the Control Panel can also access Email Live Tracking, allowing them to access their quarantined emails.

Hornetsecurity provides you with a 3-month quarantine for all email categories, with the exception of ‘Rejected’ emails, as those are declined during the SMTP dialogue and therefore never were accepted by our mail servers.

Advanced Threat Protection is a service enabled for all domains and therefore applies to all users.

Yes, it can! This is highly recommended. You can do this by accessing the white-labeling section of the Control Panel. Check the manual for an explanation on how to customize available information.

Your current contract and prices will remain the same. Should you have questions regarding your individual contract, please contact our sales department.

Our customer Support is available to you 24/7 by phone and email. You can find regional contact details on our contact page, and you can open a ticket.

Yes, all services can be tested for 30 days, free of charge. To start a trial, simply enable the service from within the Control Panel. You will see a pop-up, warning you that enabling that service will result in additional charges that will take effect after 30 days. To end the trial, simply disable the service. For any questions regarding the trial period, please contact our sales department.

Improved SPF, DKIM and DMARC functionalities are being included in this upgrade free of charge, providing you with a greater level of protection. Spear Phishing is part of our new ATP product, which also includes full identity infringement protection with our Targeted Fraud Forensics Filters, Virus Sandbox environment protection, and URL re-writing protection. We will give you a special welcome deal for the whole ATP service; for more information, please click here.

Not initially. The same 3 Canadian data centers that were used by Zerospam will be the only data centers used for all Zerospam organizations upgraded to Hornetsecurity. However, once the migration is complete, every new customer (direct or through a Partner) will need to authorize the full Hornetsecurity IP range in their firewall. This will also eventually be required for all customers. The complete IP range to be authorized can be found here.

All in one source – Hornetsecurity offers comprehensive protection for you, as a customer or partner

365 Total Protection Suite

Cloud Security for Office 365

  • 365 Total Protection Business
  • 365 Total Protection Enterprise
  • 365 Total Encryption

Email Security & Compliance

Maximum protection for your email traffic

  • Spam & Malware Protection
  • Advanced Threat Protection
  • Email Encryption

Email Productivity

Enhance and optimize your Email Management System

  • Email Archiving
  • Signature & Disclaimer
  • Continuity Service

Hornetsecurity, the Cloud Security Pioneer

Hornetsecurity is a leading email cloud security and backup provider, which secures companies and organizations of all sizes across the world. Its award-winning product portfolio covers all important areas of email security, including spam and virus filtering, protection against phishing and ransomware, legally compliant archiving and encryption — as well as email, endpoint and virtual machine backup, replication, and recovery. Its flagship product, 365 Total Protection, is the most extensive cloud security solution for Microsoft 365 on the market.