Technical Customer Support Specialist

Title: Technical Customer Support Specialist

Are you looking to get involved in an exciting field with a company that allows you to explore your talents and grow? We are always looking for gifted people with passion and initiative to grow the team and contribute to the success of ZEROSPAM.

Who are we?

ZEROSPAM is a cybersecurity global leader that offers a 100% Cloud email security service. The ZEROSPAM solution is a quality B2B service based on artificial intelligence that is deadly accurate and utterly simple. It is sold worldwide through a wide network of over 350 channel partners. ZEROSPAM has a solid reputation for excellence and has enjoyed steady growth since its inception in 2003. It currently serves thousands of SMBs as well as flagship enterprise customers in the private and public sectors. ZEROSPAM is looking for the right candidate to join a dynamic and creative team that successfully develops and markets a winning SaaS in a $650B market.

Responsibilities

The main role of the customer support agent is answering email, phone and chat questions with the NOC team. You will develop the knowledge needed to answer any technical question our customers may have. We love our customers and they love us back, and you will quickly learn to develop relationships with many of them. Your intimate knowledge of both our solution and our customers will enable you to contribute to the enterprise's daily improvement.

Requirements

  • Mastery of French and English both oral and written
  • Customer-centric
  • Comfortable with phone conversations
  • Curious and willing to investigate

The ideal candidate would be:

  • Interested in IT and email security
  • Ready to address new challenges every day
  • Willing to ask questions before answering
  • Familiar with the Linux command line interface
  • A spanish speaker

Work environment

ZEROSPAM is a people-centric company. We know our best and strongest asset is who we work with, which also extends to our partners and of course our clients!

Our offices are in Rosemont/Petite-Patrie. The atmosphere is relaxed, friendly and collaborative. We leave no stone unturned, value continuous learning, foster trial and error and always stay calm. Work life balance and personal growth are fundamental values and strongly encouraged.

Benefits

  • Competitive compensation - A living wage is not a luxury
  • Annual fitness allowance and medical coverage - Healthy mind in a healthy body
  • Public transit pass - Feel better about polluting less
  • Continuous learning - When you know better, you do better
  • Flexible schedule - We get work/life balance

If that's what you're looking for, we want to hear from you.

Send us your resume by email jobs@zerospam.ca.

Useful links

" In my opinion, one of ZEROSPAM's key strengths is their technical expertise and the service that comes with it. It's a precious advantage that really sets them apart from other providers. Dealing with professionals who can give you clear and precise explanations when there is an issue... it’s priceless. I can then go back to my customers and tell them exactly what is happening with their email. "

- F. Lessard Novacom
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